Privacy Policy

Aureate Studio Last updated: 30 September 2026

1. Who we are

Aureate Studio ("we", "us", "our") is a social media marketing, content creation and branding studio based in the United Kingdom. We are the data controller for the personal information described in this policy.

  • Contact: contact@aureatestudio.co.uk

If you have any questions about this policy or how we use your data, please contact us using the details above.

2. What information we collect

Information you give us

  • Your name, email address, phone number, company name and the contents of your message when you use our contact or enquiry form, book a call, or email or message us (including via Instagram).

  • Information you share when we provide services to you, such as brand assets, account access details, and business information.

  • Billing information needed to invoice you (we do not store full payment card details).

Information collected automatically

  • Technical data such as your IP address, browser type, device, pages visited and time spent on the site, collected through cookies and similar technologies (see our Cookie Notice below).

Information from third parties

  • If you contact us through Instagram or other social platforms, we receive the information you choose to share with us, subject to that platform's own privacy policy.

3. How and why we use your information

  1. Responding to enquiries and arranging calls - Legitimate interests (running our business and replying to you) or steps prior to entering a contract

  2. Providing our services and managing client relationships - Performance of a contract

  3. Invoicing, accounting and keeping records - Legal obligation

  4. Sending marketing emails about our services - Consent, or legitimate interests where permitted for business contacts

  5. Analytics and improving our website - Consent (for non-essential cookies)

  6. Keeping our website and systems secure - Legitimate interests

You can withdraw consent at any time (see section 8).

4. Who we share your information with

We do not sell your personal information. We only share it with:

  • Service providers who help us run our business, such as website hosting, email, scheduling, project management, analytics and accounting tools (Square Space, Google Workspace).

  • Professional advisers such as accountants and lawyers.

  • Authorities where we are legally required to do so.

Our providers may only use your information to provide services to us.

5. International transfers

Some of our providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy arrangement recognised under UK law.

6. How long we keep your information

  • Enquiries that do not lead to work: up to 12 months.

  • Client records and contracts: for the length of our relationship plus 6 years, to meet legal and accounting requirements.

  • Marketing email preferences: until you unsubscribe.

7. Security

We take reasonable technical and organisational measures to protect your information, including secure passwords, access controls and reputable service providers. No online system is completely secure, but we work to keep your data safe.

8. Your rights

Under UK data protection law you have the right to:

  • Access the personal information we hold about you

  • Have inaccurate information corrected

  • Have your information erased in certain circumstances

  • Restrict or object to our processing

  • Data portability

  • Withdraw consent at any time

  • Not be subject to solely automated decisions with legal effects (we do not make these)

To exercise any of these rights, email [contact@aureatestudio.co.uk] We will respond within one month.

9. Complaints

If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date above.

Cookie Notice

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site work, remember your preferences and understand how visitors use it.

Cookies we use

  • Strictly necessary - Keep the site secure and working (e.g. remembering your cookie choices, form functionality)

  • Analytics - Help us understand how visitors use the site so we can improve it (e.g. Google Analytics, Plausible)

Cookie details

  • Aureate Studio - Stores your cookie preferences (12 months)

Managing your cookies

  • When you first visit our site, a banner lets you accept or reject non-essential cookies. Rejecting is as easy as accepting.

  • You can change your choice at any time in the site footer.

  • You can also block or delete cookies in your browser settings. Note that some parts of the site may not work properly without necessary cookies.

Contact

Questions about our use of cookies? Email contact@aureatestudio.co.uk